LoyalTigress
Lovejones
I just wanted to share something good vs. bad customer service. People are always quick to share bad customer service stories, but I decided to share a good one. I purchased an Inspiron 6000 laptop from Dell back in Sept. Well despite everything that was going on in the Fall...football season, a workload from hell, evacuees rom New Orleans...me evacuating from Rita...and a number of other personal issues; I forgot to claim my rebate after 30 days of my purchase. I didn't think about it til the holidays. I emailed the guy that sold me my laptop and didn't hear form him for weeks. Got busy again and didn't follow up. Last week I called and spoke to a representative and she informed me that she couldn't promise me anything since so much time had passed, but would pass it on to a case manager. I said to myself so, it's my money though. I kept my cool and was shocked as hell that I received my rebate check in the mail today! :jump:
I spoke with her on Jan. 17, noticed the check was cut on the 18th, and postmarked the 19th. Now that's GREAT customer service!:nod:
Dell is alright with me.
I spoke with her on Jan. 17, noticed the check was cut on the 18th, and postmarked the 19th. Now that's GREAT customer service!:nod:
Dell is alright with me.