I'm one week into my experience with Verizon and I am very pleased so far!!! Verizon's customer service is on point!!!
I had an issue with my number porting over and not getting text messages Friday. The lady I talked to explained to me that this is a common issue and that it might take a few minutes for me to start getting text messages once my port was complete. She stated that she would call me back on Monday to see if everything was working.
Well, she called me today, as promised, to follow up on that issue. I told her that the text messages were working and that she didn't need to put in a ticket for it. She then stated that she would have another 10% taken off my bill for 6 months in addition to my 20% employee discount.
Needless to say, I am very impressed with Verizon and their customer service. I had forgotten all about her saying she would call me on Monday to follow up on my text message issue. The temporary monthly discount was completely unexpected. I was happy with the fact that she actually called back. That's more than I have gotten with Sprint in 6 years.