The Better Business Bureau is warning of a scam involving popular streaming devices, such as Roku and Amazon Fire TV sticks, and services, like Netflix and YouTube TV.
EAST PROVIDENCE, R.I. (WPRI) — If you have a smart TV, listen up.
The Better Business Bureau (BBB) is warning of a scam involving popular streaming devices, such as Roku and Amazon Fire TV sticks, and services like Netflix and YouTube TV.
The BBB said it has received an influx of reports regarding scammers targeting victims through pop-ups on their smart TVs.
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“Scammers can actually target victims through their devices via the internet,” BBB’s Paula Fleming explained. “Obviously, smart TVs are no exception.”
Here’s how the scam works:
The scammer typically prevents the user from logging into their streaming service through a pop-up, which states there is a problem with either the streaming device or subscription.
In order to rectify the supposed issue, the pop-up provides the user with a phone number to call or a website to visit.
Users who call the number are quickly connected with a scammer posing as a customer service representative. The representative explains that, in order to regain access to the streaming service or device, the user must pay an activation fee or grant the scammer remote control of their smart TV.