Olde Hornet
Well-Known Member
if you want to complain on line - click the second link
http://roadwarriorvoices.com/2016/0...-difficult-for-passengers-to-file-complaints/
If you have a reason to be one of the travelers accounted for in that monthly report, you can complete the DOT’s online Air Travel Complaint form (or call the Department at 202-366-2220) and then…you wait. The DOT’s regulations require the airlines to acknowledge the receipt of your complaint within 30 days and to provide “a substantive response” within 60 days. Good luck.
http://airconsumer.ost.dot.gov/escomplaint/ConsumerForm.cfm
http://roadwarriorvoices.com/2016/0...-difficult-for-passengers-to-file-complaints/
If you have a reason to be one of the travelers accounted for in that monthly report, you can complete the DOT’s online Air Travel Complaint form (or call the Department at 202-366-2220) and then…you wait. The DOT’s regulations require the airlines to acknowledge the receipt of your complaint within 30 days and to provide “a substantive response” within 60 days. Good luck.
http://airconsumer.ost.dot.gov/escomplaint/ConsumerForm.cfm